According to the current rules of the Airline, the following free baggage allowance for one passenger is established:

During boarding, compliance with the rules for the carriage of hand luggage is also checked. If an excess in size, weight or quantity is found, hand luggage will be seized and placed in the cargo hold, while it will be necessary to take the following items with you into the cabin of the aircraft:

1. Spare lithium batteries and cells, mobile gadgets, laptops
2. Electronic cigarettes and other smoking devices
3. Any items/equipment that generate heat
4. Lighters / matches
5. Passport / travel documents / valuables
6. Life-saving medicines

There are situations when hand luggage that meets the baggage allowance has to be moved to the cargo hold of the aircraft. In this case, also do not forget to take the above items with you to the cabin of the aircraft.

You can find detailed information about the free baggage allowance and carry-on baggage on the official website of the carrier.

The passenger is obliged to pay for the carriage of baggage in excess of the free baggage allowance, at the established rate in force on the day of payment.

After booking your application for tickets, we will individually request the cost of additional baggage. When booking the Extra Baggage service in advance, no later than 48 hours before departure, a discount is applied.

Extra baggage checked in less than 36 hours before flight departure will be charged according to the standard rate at the airport.

The weight of a piece of baggage must not exceed 32 kg. Baggage over 32 kg is checked in and transported as cargo.

Each individual set of sports equipment counts as one piece of baggage. The weight of each piece/set of sports equipment must not exceed  23 kg  in any service class. 

In order for the airline to be able to carefully prepare, the transportation of some types of sports equipment and special equipment requires prior approval and booking.

The airline recommends that you securely pack your sports equipment or special equipment, especially those items that are carried in the cargo hold of the aircraft as checked baggage. If you have a special cover or case, you should use it as a package.

Prior approval and additional payment* are not required for transportation of:

• ski equipment
• snowboard equipment
• Tennis or squash equipment
• badminton equipment
• Fishing equipment
• Water skiing
• Riding equipment
• Ice skates, roller skates
• Archery equipment
• Oars for different types of rowing
• Ice hockey equipment

* You can transport the above sports equipment at no extra charge, provided that it is included in the free baggage allowance according to the fare of your ticket: weight up to 23 kg, dimensions (length x width x height) no more than 158 cm.

If the free baggage allowance exceeds the number or weight, you can use the "Additional Baggage" service to pay for excess baggage. The cost must be additionally specified on an individual basis.

Please note that the weight of one piece of baggage must not exceed 32 kg.

More detailed information about the transportation of sports equipment on the official website of the carrier.

Unaccompanied minors are accepted for carriage after their parents or legal guardians have completed and signed the Unaccompanied Minor Transportation Agreement at the check-in desk. A citizen of the Republic of Kazakhstan under the age of 18, when leaving the country unaccompanied, must have a passport and a notarized Consent of parents or legal guardians to independently cross the border, indicating the states he intends to visit. The document must be valid at the time the child returns home.

Air Astana does not charge additional fees for the service of transportation of unaccompanied minors.

This service is provided on the entire route - at the airports of departure and arrival. When applying for an escort service, it is necessary to indicate the data of the child's passport (travel document) and the child's citizenship is required.

The escort service can be arranged for children under 16 years of age.

Children under 6 years of age are only allowed to travel with an adult.

It is necessary to ensure that tickets for minors flying unaccompanied by adults are booked at least 36 hours before the scheduled departure of the aircraft.

An unaccompanied child must arrive at the airport for check-in no later than 1.5 hours before departure, as the check-in procedure requires more time to check and complete the accompanying documents.

!!! When registering the transportation service for an unaccompanied child (under the age of 18), parents or legal guardians are required to additionally clarify all the requirements of the immigration service and the rules for issuing documents for leaving / entering the country of destination.

More detailed information about the transportation of unaccompanied children on the official website of the carrier.

Infants - children under 2 years old (2 years old) - can travel sitting on your lap. For newborns, a regular passenger ticket is issued without a separate seat in the cabin.

To transport a car seat to a child, an air ticket is issued with a separate seat and payment is made at the same rate as for an adult.

The width of the seat must not exceed 41 cm. The seat must be equipped with a fixture for fixing it to the passenger seat. Also, the chair must be certified, which is confirmed by the presence of a special sign or label. The airline does not provide its own car seats to passengers.

When boarding the aircraft, the passenger independently carries the car seat to the seat in the cabin. Flight attendants will help you properly secure the car seat with straps. Placement in the aircraft cabin of a child in a car seat is allowed only in the seats near the windows.

Passengers wishing to bring a car seat will not be able to check in online or through kiosks.

For transportation, you must send a preliminary request, no later than 24 hours before departure.

Passengers traveling with infants (under 1 year of age) can use baby cots to make their journey more comfortable and relaxing. This service is available at an additional cost on the following aircraft types: Airbus 321 NEO LR (economy class and business class), Boeing B767 (economy class and business class), Embraer E190 (economy class and Business Class), Embraer E2 (Business Class only), and Airbus A320 and Airbus A321 NEO (Business Class only). In order to reserve a baby cot, you must write a request in advance, as you need to know that the configuration of some aircraft does not allow the use of baby cots. We recommend that you check the availability of cots on your flight in advance before planning your trip.

On all flights, you can carry one complex baby stroller (such as a cane) free of charge per passenger carrying a child under 2 years old, if it fits in size (maximum folded size 34x32x14cm).

If the parameters exceed, near the gangway the stroller can be taken into the luggage compartment. Upon arrival at your destination airport, you will be given a wheelchair after you get off the plane.

Note:

All prams, except for the fully complex "cane" type, are considered large, are transported as checked baggage and are subject to payment in case of exceeding the established norm in the amount of the passenger's other baggage.

The free baggage allowance and the cost of excess baggage can be found in the sections "Free Baggage Allowance" and "Extra Baggage".

When booking the service “Carriage of an animal in the cabin” or “Carriage of an animal in baggage” on Air Astana flights, after confirming the application, you must immediately request the possibility of issuing tickets for ordering the service of transporting your pet. After receiving the tickets, you can independently contact the airline to confirm the service of transporting an animal.

According to the airline's regulations, the service of transporting animals is paid at the check-in counter as for excess baggage, the amount of the surcharge must be specified at check-in.

  Please note that in different countries the conditions for importing animals are different and in some countries the import and export of pets is completely prohibited. Therefore, before sending a request, please clarify the rules of that country for the import and export of pets.

- transportation of an animal in the cabin (PETC service)

Air Astana allows small cats, dogs, turtles and snails to be carried in the cabin (PETC service). Transportation of animals is subject to the condition that the passenger assumes full responsibility for the animal.

The maximum weight for carrying animals in the cabin is 8 kg (17 lbs), including the weight of the container.

The maximum container dimensions (length, width, height) are 30 x 47 x 27 cm for aircraft types A320/A321/32Q/B767 and 29 x 43 x 26 cm for E90/290.

The container must be placed strictly under the seat of the front seat. The container for transporting your pet must be strong enough. In addition, there must be openings for ventilation and feeding of animals, the bottom must be waterproof. If the container has wheels, then during the flight they should be removed or blocked. In addition, it must be spacious enough so that the animal can stand and lie in it.

For small dogs and cats, it is recommended to use special soft carriers. They can be purchased at pet stores. At the same time, these should be specialized soft bags for transporting animals in the passenger cabin (PETC).

On board, it is forbidden to open the container, feed and hold the animal in your arms. One passenger in one container is allowed to carry up to three animals of the same breed under the age of six months.

- transportation of an animal in baggage (AVIH service)

The container for transporting your animal in checked baggage must have enough space for the animal to stand, turn and lie freely.

When transporting an animal in baggage, the maximum allowable weight is 50 kg, including the weight of the container. Animals whose weight exceeds this limit are accepted for transportation as cargo with an air waybill. Animals weighing more than 40 kg must be transported in strong wooden containers.

It is allowed to transport in one container no more than three animals of the same breed, whose age does not exceed six months, or no more than two animals of approximately the same size, accustomed to living together, and the weight of each animal should not exceed 14 kg. Animals weighing more than 14 kg are transported in separate containers.

Payment for the transportation of an animal both in the cabin and in the luggage compartment is made at the check-in counter.

The airline may refuse to transport an animal if one or more of the above conditions is not met.

The airline is not responsible for bodily injury, loss, delay in delivery, illness or death of animals, as well as in case of refusal to import or transport them through the country.

More detailed information on the transportation of animals on the official website of the carrier.

To order a pet transportation service, after creating an application, you need to send a request to our email to clarify this possibility. The number of places for animals on the flight is limited.

When booking the “Seat Selection” service on Air Astana flights, immediately after the confirmation of the application, it is necessary to request the possibility of issuing tickets for ordering the service of selecting specific seats in the cabin. After receiving the tickets, you can independently contact the airline to book seats or we will send you a cabin map with the current cost for seats and help with registration.

Emergency exit
points Emergency exit points are located directly at the emergency exit doors.
During evacuation, passengers occupying the emergency exit seats must assist in opening the emergency doors.
Passengers occupying these seats must comply with aviation security requirements, namely, be in good physical shape and psychologically stable, and also understand crew instructions in English, Russian or Kazakh.

Passengers who cannot reserve seats in emergency rows :

• persons whose physical or mental condition may pose a threat to the health of the passenger himself or the safety of persons and property on board the aircraft; as well as persons unable to open the emergency exit.
• children and teenagers (2-18 years old), including unaccompanied children;
• passengers with infants and/or children;
• passengers with pets;
• passengers whose physical condition does not allow them to move quickly;
• passengers who may not understand crew instructions in English, Russian or Kazakh;
• pensioners;
• pregnant women;
• passengers who require a seat belt extension;
• passengers with disabilities.

The final decision to provide a seat in the emergency rows is made by the airline's employees.

In case of non-compliance with safety requirements, airline employees will be forced to provide the passenger with an alternative seat without the possibility of a refund.