First of all, when buying a ticket for a charter flight, you must remember that a charter ticket cannot be exchanged or cancelled.



In case of flight cancellations caused by the tour operator or airline you will be offered a refund or an alternative flight options.
Refunds are made if the flight is not performed and only after the tour operator has refunded the funds.


Replacing an airline by tour operator due to adjustments to the charter program does not count as a flight cancellation and refund is not provided.